Despite the last minute booking, everything went smoothly from start to end. A friend did the EBC trek recently (October 2023) and Ace came highly recommended. We finally chose the luxury trip to elevate our experience. (Best decision ever!! )
Starting from the website, everything is well explained in great detail, leaving me little room for redundant questions. I’ve been previously asking another operator, but information is too general & vague, raising so many unanswered questions. Booking procedures were also straightforward, with a few questions here and there – being nicely accommodated by Ace.
All services promised were delivered, from pick up, hotel transfers etc. We’re also delighted with the hotel chosen, loved Ramada’s breakfast, rooms were clean & spacious bathrooms.
Came the actual trek, our guide Madan & porter Jit, also came highly recommended by a friend. Great recommendation, indeed! Madan’s leadership on this trek has delivered us a fun, relaxing, yet safe and secure experience! His extensive experience & knowledge on Himalayan treks made us feel always at ease that we’re in good hands. Always briefing us on details about what’s coming during the trek, food & drinks suggestion, constantly being attentive to our needs. When my husband started showing high altitude symptoms, Madan had always give the right suggestions on what to take or do, giving us the assurance that we can finish this trek.
Jit our porter also displayed a well behaved professional manner, our belongings are always ontime & safely landed in the next guesthouse. And if we need to get some stuff in the middle of the trek, he would be happily waited for us and let us unpack to take whatever we need. Thank you, Madan & Jit!
Briefings were always done by Prem himself, showing us a great deal of responsibility & sense of belonging to the business and customer’s satisfaction. What I appreciated even more, there was even a post-trek evaluation meeting, ending it with a nice farewell dinner. I think it’s trully a nice touch to make our whole experience wonderful, like I said from start to end. Thank you Ace, Prem, Madan & Jit, for taking care of us, for giving us such sweet memories. I will definitely recommend you guys to everyone!